Return & Refund Policy

You may request a return or exchange within 30 calendar days after your order is delivered. Email [email protected] with your order number, the item and the reason for your request. Contact us before sending anything back so we can provide return instructions and the correct return address.

Eligible returns

For change-of-mind returns, the doorbell must be in its original condition, without installation damage, with the included accessories and original packaging where reasonably available. You may inspect the product; please avoid permanent mounting until you have checked it. We do not charge a restocking fee.

Return shipping

For a change of mind, color preference or an incompatible home Wi-Fi network, the customer pays return shipping. This doorbell requires 2.4GHz Wi-Fi. If the product is faulty, damaged on arrival or incorrect, contact us so we can arrange a prepaid return or another suitable remedy. Please do not pay to return a faulty item before contacting us.

Refund timing

After receiving and inspecting an approved return, we process the refund to the original payment method within 5–7 business days. We will email confirmation of the decision and the refund. Your bank or PayPal may require additional time before funds appear. If a return is declined, we will explain the reason. Original standard shipping is free; no outbound shipping fee is deducted from an approved refund.

Exchanges and two-packs

Exchanges depend on stock availability. After we receive and inspect the returned item, allow 5–7 business days to process an approved exchange, followed by standard shipping time. If the requested color is unavailable, we will discuss a refund or alternative. The Black + White two-pack contains one of each color. For a change-of-mind return of the bundle, return both doorbells and their accessories. If only one unit is faulty, contact us for a remedy for that unit.

Before returning a smart device

Remove the doorbell from your app account, delete recordings you control, and reset the device according to the supplied manual. Do not send your app password. Use suitable packaging and retain proof of shipment. Cloud subscriptions are supplied separately by the app provider; manage cancellation or refund requests for those services with that provider.

Order cancellations

Contact us as soon as possible. If the order has not been dispatched, we will confirm whether cancellation is possible. A dispatched order can be handled under this return policy. This policy does not limit applicable consumer rights.

Contact

Wyzicamera
70 Kimberley 47b, Staten Island, NY, US
Email: [email protected]
Phone: +1 909-538-9458